Fully Outsourced Support Structure
Fed up of worrying about spiralling IT costs, constantly trying to keep up with the newest technology and attempting to ensure that your users are being supported efficiently? Redfox can help;
we can provide a complete IT Support Structure that includes –
- Centralised 1st Line Service Desk with 2nd Line Skills
- Remote 3rd Line Support Services
- Onsite Engineers
- Fully flexible SLA structure
- ITIL™ Incident, Problem and Change Management
- Daily, Weekly and Monthly reporting
- And More…..
If you’re interested in taking the hassle out of supporting your business’ technology then please contact us now for more information.
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Outsourced 1st Line Service Desk
Want to free up your IT staff to concentrate on development and implementation instead of everyday customer issues? Redfox offers a Centralised 1st Line Service Desk that can resolve these issues for you
this includes –
- Centralised 1st Line Service Desk with 2nd Line Skills
- Fully flexible SLA structure
- ITIL™ Incident, Problem and Change Management
- Daily, Weekly and Monthly reporting
- And More…..
If you’re interested in freeing up you IT resources then please contact us now for more information.
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Co-Sourced Support
If you’re interested in outsourcing you’re IT, but want to keep the control, then Co-Sourcing may be the solution for you. We work within your current IT structure to complement and improve service delivery, whether this is 1st Line Service Desk or just some additional 3rd Line Support we are happy to discuss any requirements.
Benefits of Co-Sourcing can include–
- Supplement your workforce to meet changing business demands
- Collaborative Partnership
- Retain Control of ‘high end’ competencies and functions
- Skilled Resources on demand
- And More…..
Please contact us now for further information
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Service Delivery Consultancy
Is your Service Desk not performing to its potential, do you want to implement ITIL™ methodologies, but are unsure where to start? Redfox can provide a consultancy service to assist in improving Service Delivery and structuring your IT Support function to maximise ROI and improve end user experience.
Some of the benefits include –
- Considered and appropriate SLA’s and OLA’s
- Structured Incident and Problem Managemen Process’s
- Change Management
- Improved resource Utilisation
- Key Performance Indicators
- Demonstrable Return on Investment
- And More…..
Please contact us now for further information
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Fully Outsourced