Need some support, but just not sure what kind, or have you got a clear idea of the kind of support you require?
Either way Redfox can assist, we offer a multitude of different support options to cater for any environment. Here is a selection of some of the support services we provide:
Real-time Monitoring
Automatic notification of any system usage issues i.e CPU utilisation, memory usage, disk usage.
Production Checks
Daily system checks and reporting will be completed and made available.
Quarterly restores
Quarterly restores will be performed to ensure the validity of the backups.
Reviewing server log files
Looking for any errors or warnings that could indicate a server, application, hardware or storage issue.
Checking disk utilisation
Looking at trends for disk utilisation to highlight if there is an issue or a potential issue in the near future based on current utilisation trend.
Review Microsoft updates and check compatibility
Testing updates and hotfixes in a test environment. Reviewing results to minimise vulnerabilities while understanding the impact of an update on systems.
Apply necessary/compatible Microsoft service packs and updates
Once all tests in test environment are complete, passed and approved by the business.
Real-time Monitoring
Production Checks
Quarterly restores
Reviewing server log files
Checking disk utilisation
Review Microsoft updates and check compatibility
Apply Microsoft service packs and updates
Please note, this is just a small number of the support services that we offer, if you need further information please click below.
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